tag:blogger.com,1999:blog-2023991709134950870.post-81860198509989435742008-05-12T21:55:00.000+03:002008-05-12T21:55:00.000+03:002008-05-12T21:55:00.000+03:00Just as expected, the Zain rep failed to return the call she promised at all. I called Zain's help desk and described the problem. They failed to honour 2 appointments and did not even call back to remedy the situation, preferring that I just accept reality as is. I called Zain again and the man who picked up told me that he dosen't know of any Mona that works in thier call centre and said there is no one by that name. Moreover, he said thier system was down and I should call later, I of course refused. I explained the situation to him despite my feeling that he didn't want to handle it. He told me bluntly that he can't do anything about it and should just wait in a take it or leave it way. I told him I was promised twice already, why should I believe them again? He then accused his own staff that they SHOULDN'T have given me dates and wanted names for people who did such an unthinkable deed. To cut a needlesly long story short, he said that he recorded the complaint and will "look into it". On my part I told him that I myself am recording this experience as a blogger and that a bunch of bloggers are registering with Zain and blogging about it. Suddenly he was very intrested and asked for my blog's URL which I gladly told him.<BR/>Bottom line: nothing happened. They promised Wednesday as the day they will grace me with thier services, so I will wait and see. I shall keep you posted.Redbelthttp://www.blogger.com/profile/07338152724455215900noreply@blogger.com